FAQ

Do you have a cancellation fee?

We do. This is because lots of planning and preparation goes into taking care of your pets, as well as other families' pets. In order to give everyone the time and care they deserve, scheduling ahead is key. Additionally, we make it a point to only accept the amount of jobs that we can efficiently handle, and may have had to decline other opportunities to do so. If you cancel any job within 24 hours of the requested service time, we will charge 35% of the cancelled service.

e.g. You have scheduled a three night overnight stay, and you need to change it to two nights. You will pay 35% of the total for the one cancelled night as the fee.

e.g. You have scheduled a three night stay, and need to cancel all three nights. You will pay 35% of the total for all three nights as the fee.

e.g. You have scheduled a 30minute visit, and you end up staying home that day. You will pay 35% of the total for the one cancelled visit.

What happens if my pet needs to go to the vet while they are in your care?

During the "Meet and Greet" meetings with new clients, we will gather your preferred veterinary information. If you don't have a preference, or in the case of an emergency, your pet will be taken to the nearest emergency/veterinary office.

Do you have experience with rare or exotic pets?

Yes! From birds to fish, we have experience with almost any type of pet. With every pet, we go through instructions for care thoroughly, and this is especially true when it comes to rare or exotic pets.

Do you train dogs?

No, we are not currently qualified for dog training. If you and your pup have a trainer, we will gladly keep up with what they are learning, to the best of our ability, while they are in our care.

Do you groom cats?

Yes. There are more requirements for cat grooming, so please text for more details!