Overnight Visit

Booking Policy

Advance Notice: Standard Bookings: Please book at least 48 hours in advance to ensure availability. Holiday and Peak Seasons: For high-demand periods (holidays, special events), we recommend booking at least 2-4 weeks in advance. Cancellations/Rescheduling: Standard Cancellations: Cancellations must be made at least 24 hours before the scheduled service. Late Cancellations: Cancellations made within 24 hours of the service will result in a fee equal to 35% of the scheduled service. Final Payment: The balance for all provided services is due upon completion of the service. We accept payments via cash, check, or electronic transfer. Late Payments: Late payments beyond 4 days of service completion will incur a late fee, and all services will be paused until full payment is received. Access: Ensure secure access to your home or designated area. Provide keys, access codes, or other necessary instructions well in advance. Pet Information: Supply detailed information about your pet(s), including health, behavior, and special needs, to ensure the best possible care. Emergency Contact: Provide an emergency contact and detailed instructions for your pet's care in case of unforeseen circumstances. Vet Authorization: You authorize us to seek veterinary care if necessary, and agree to cover any associated costs. Pet Behavior: Clients must inform us of any aggressive behavior or special requirements. We are not liable for injuries or damages resulting from undisclosed behavior issues. Home Damage: We are not responsible for pre-existing conditions, or damages to your home not directly caused by our service.

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